FAQs

How long does shipping take?
Orders are processed and dispatched within 1–2 business days. Once shipped, delivery typically takes 7–12 business days depending on your location.

Do you ship internationally?
Yes, we ship worldwide. Delivery times may vary slightly depending on your country.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Can I change or cancel my order?
If you need to make changes, please contact us within 12 hours of placing your order. Once an order has been processed for shipping, we're unable to make changes or cancellations.

What if my order arrives damaged or incorrect?
We're sorry for the inconvenience! Please contact us at [your support email] with your order number and a photo of the item, and we'll make it right.

Do you offer returns or exchanges?
Yes, we accept returns within 15 days of delivery for unused items in their original condition. Please visit our Returns Policy page for full details.

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure checkout options available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure, trusted payment gateways.

Will I be charged customs or import fees?
Depending on your country, some international orders may be subject to customs fees or import duties. These charges, if any, are the responsibility of the customer.

How do I contact customer support?
You can reach us anytime at support@alzen.co, and we'll get back to you as soon as possible.